Testimonials – Our Clients Say
Dear Cape Watch team
I am now back in the UK and it feels like my visit to Cape Town never took place.
Allow me to thank you for your excellent service in ALL departments. It is such a pleasure to deal with all of you from ordering to your trade services and management. I cannot recommend you all highly enough and having dealt with you all again during me visit reminded me why I will always be a client even all the way from the UK. May you grow from strength to strength and thank you for your wonderful and personal service. Visiting Cape Watch feels like visiting home!
Big hugs (COVID safe!) to all of you
Annaliese ( Anstruza )
I am a new client of your company. I am pleasantly surprised by a few things.
First of all, your goods are very competitively priced. Further, your personnel are very helpful are professional. In the sales department Tracy were a star and in your order department Anthea went above and beyond her calling to be helpful.
Be assured that in the future I will conduct all my business with your company and will recommend it to everyone I know
To The Cape Watch team:
I honestly have no words to say I have always been treated like I am the only client. I work with a Puk 5 that came from Cape Watch and service from Tennille and her team I can only highly recommend their services. I have since bought a Laser and extractor dust collection system too and also never looked back. If I can say one thing Cape Watch has your back no matter what you buying from them you will only get the best service.
– Victor Magnes- Jenali / The jewellery connection.
I would just like to say thank you, to you, the Director, and to Tracey (sorry I don’t know her last name) for outstanding service. Thank you for equipping your staff with training that teaches them to go the extra mile for your customers.
Today I called my local supplier 15 mins before closing and was told that he was closing his laptop in a few minutes, and well effectively did not help me. I subsequently called your company, and Tracey went above and beyond, and while I may end up paying more for your product and your delivery, than I would if I used my original supplier, I value good customer service more than the extra that I will knowingly spend on your products. So thank you for restoring my faith is customer service in South Africa!
Tracey took time and effort in getting me the pricing and information that I needed in order to get my work done. I trust that in your company this employee initiative is rewarded.
Thank you again. Yours kindly
– Raakhi Gadodia – Creator @ Hue & Me SA
What a pleasure to deal with Tenille and her team. Cape Watch goes out of their way to help each and every
time I deal with them. They are always courteous and professional and the staff has great knowledge of
the products they sell. They have an amazing range of products available that are offered nowhere else
in the country, which just shows that they are at the cutting edge of the jewellery tools and supplies business.
Their website is always the first place I go to when ordering, and my orders are always shipped and received
timeously and professionally packaged. Thank you very much for all the excellent service, great prices and
-Zak Edgar – Goldfish Jewellers
Friendly and helpful service, our clocks are now back in service, yeh!
Such speedy delivery thank you so much.
always such great service and great products
-Best regards Clifford Miller
“I’ve had nothing but perfect delivery on every single engraving job with Cape Tools!
Their Service is swift, accurate and most importantly, it is consistent!
I highly recommend this business.”
– Justine Shelly, Anvil and I.
I love buying all my jewellery supplies at Cape Tools as they have such excellent service and are always quick to help me with what I need. It is hard to find such good service in the trade industry!
– Marleen van Wyk, Kinkel Jewellery.
Dear Cape Tools Team!
Thank you as always for your excellent service and work on this special project. The engraving is 100% perfect and more than I could have asked for!
It is such a pleasure dealing with your friendly and efficient staff, not to mention your excellent pricing! I will most definitely use you again for future projects!
– Gabi Klein, Gabi Klein Jewellery.
Cape Tools provides amazing product and services to anyone who requires tools or equipment for the jewellery and watch making trade. Whether you are a professional, a hobbyist or anything in between, the super friendly and knowledgeable staff are always ready to help. With the trade services the store offers, it’s easy to add a little imagination and turn an ordinary piece of jewellery into something special and sentimental.
– Michelle Liao, MICHL Jewellery.
Just a quick note from me regarding the prompt response I received after I made an enquiry through your website. If more companies followed your lead and echoed your excellent customer service, many of them would be more successful in their business endeavors.
Thanks again. Stuart Reichardt
TO WHOM IT MAY CONCERN
My name is Anne Connold order no 33594, and I would just like to say, thank you for my order of the magnification lamp I am so excited to be able to try it out today and have lots of use out of it.
Thank you again Regards Anne
Thank you very much, the parcel was just delivered, by a friendly gentleman.
Looking forward to filling my next cart, you can pride yourselves on delivering an exceptional service.
Have a wonderful afternoon,
Friendly regards Moonyeen.
I just want to give you and your team a MASSIVE THANK YOU. I just received my parcel. It arrived way sooner than expected. Your team have been super helpful with my queries and now this quick delivery!
I’ll definitely be ordering from you again.
THANK YOU! Have a lovely week.
Hello, this is the second time I ordered from you and each time you were so friendly. Thank you. Annalie
Good afternoon Bronwyn and Anthea,
I have just received my parcel via courier and I am over the moon! Doing my happy dance all around the office. Thank you so very much for the fabulous gift! I’m blown away! It really, really wasn’t necessary and I hope it wasn’t sent because I was that unpleasant? You went over and beyond what I expected and I am so very pleased. It’s not often suppliers go to the lengths you did to help me.
Thank you again, I can’t wait to get started. I really appreciate everything.
Kind regards Lisa
I recently had the opportunity to make use of your sales services for the first time. My first telephone call was very politely and friendly handled by a lady who answered the call. As she could not assist with all my questions, she offered to give my contact details to someone who would be able to assist.
Chad Daniels contacted me and from the beginning he was very friendly and helpful. He helped and explained and then offered to bring the product to our premises, which I greatly appreciated as I do not always have transport available. He arrived promptly as arranged telephonically. He helped to unpack the item and explained how the machine works with the different parts etc. All the time being very friendly and polite. He assisted with the purchase in the comfort of our home, without me having to drive all the way to Cape Town. This is really excellent service.
I will highly recommend your business due to my sales experience with Chad. He is definitely a wonderful asset to your business, being friendly, polite, helpful and presentable, arriving on time. Thank you once again for this enjoyable shopping experience in the comfort of our home. I will be sure to make use of your product services again.
Mrs Rene Griffioen
This to congratulate you on the 10-star service standards I experienced when discovering your shop this morning. Little did I know that hidden on the 6th floor of some strange building, I wouldn’t just find equipment I’d been wanting for years, but also be met with smiles, kindness, helpfulness and extreme professionality. Kudos to Chad in particular, but also to Anthea, Jade and Bronwyn.
Please place a huge star behind each of their names!
Thank you for the goods you sent and the trouble you took to help! Everything was perfect – the crisis is over, I’m delivering today.
The quality of the white light as required for my needs is just great. Great definition and ease of use makes this magnifier a need rather than a want. This magnifier is going to help me tremendously.
Once again, thank you for such a great product. Wow, the magnifier works fantastic.
I trust that God will continue to bless you, from day to day. Walk in His goodness and appreciate the small things in life – always.
Have a great weekend and I really appreciate what you have done for me.
“I wanted to thank you for ur great service and great products you sent us last week”
Mr Nir Ben-Yehuda De-Niro Trading C.C
I just like to thank you guys at Cape Watch, the service is excellent well done, keep it up.
“Thank you for the superb service, I am really appreciative, I received delivery a few minutes ago.
I look forward to doing business with your company in the near future.”
Annelize Botha CALM
“I just want to commend you on your excellent service delivery. The courier company you use and your super helpfulness from your staff is outstanding.
I really appreciate it, as this job and client is rather rush-rush and you are helping a lot. Please tell all people involved I love the great service!”
“Friendly and patient staff. Affordable prices too. Deliveries available as well! Awesome!!”
“Interesting website with great products and staff that are a pleasure to deal with !”
Hannes van Tonder
“For all your Jewellery supplies, make sure you visit Cape Watch for some prices as they are very affordable!!”
Chantelle Francois du Plessis
“These guys are legends- i found EVERYTHING i was after…and at awesome prices too”
Please excuse one last message for the day.
I want to thank you for excellent service. I am a service delivery manager in the IT department of Sasol in Sasolburg. We have major issues with our IT service suppliers regarding the delivery of what we actually pay for. That is why, I want to say thank you, I really do appreciate it.
Have a blessed and peaceful evening.
I just wanted to thank you for arranging for the speedy delivery of my magnifying lamp. I see that the lamp actually arrived at Braamfontein Post Office on Monday, although I only collected it today (thinking that there was no way that it would arrive so quickly)!
Thanks once again