Ordering process:

Once an order is placed on the website, an email will be sent to our sales desk . We will pull and check the stock ordered, draw up a quotation with a reference number relating to your order then a quotation will be emailed with our bank details on for you to process an eft payment. Please do not make payment until a quotation is sent to you to confirm stocks are available.

Cape Watch Company Policy:



Please use your account number / reference when making any payments to Cape Watch. Using the incorrect reference causes delays.

Payments have to REFLECT on our bank statement before 2pm in order for goods to be dispatched. NO exceptions.

Proof of payment is NOT sufficient to dispatch the order. Cash deposits will incur a R40 bank charge fee.


Exchange policy:

All exchanges need to be processed within seven days.
The original slip must be provided. A ten percent handling fee will be charged on all refunds. Faulty goods need to be exchanged within seven days of purchase .Special orders and items cut to size may not be returned.


Pricing & Discount structure:

Cape Watch is a wholesale goods company, prices displayed on the website are based on minimum orders.

Items subject to minimum orders : Clock movements & Batteries –  For quantities under 10 per style and size revert to affordable and competitive retail prices, Silver & Gold findings are subject to minimum of 5 pieces per style per size to qualify for wholesale prices. We reserve the right to change to retail prices at any time if customers cannot prove they are trade based.



Cape Watch Tools & Jewellery Supplies will not be held responsible for any injury or damages caused by any products due to negligence or misuse.

Products purchased from Cape Watch Tools & Jewellery Supplies are generally of a technical and chemical nature. Please follow all instruction manuals, packaging warnings and safety procedures supplied with the product. We strongly advise that you appoint a qualified person to install, apply or use the product.


Technical advice:

Due to the specialised nature of the industry & the variables with customer specific applications we are unable to provide individual technical advice on your requirements. Our website does provide all information to enable customers to identify & select their specific requirements.  If you need technical help we recommend you seek the assistance of a trade professional.