Introduction

Welcome to Cape Tools & Jewellery!

As part of our mission to help make commerce better for everyone, Cape Tools & Jewellery and its affiliates, collect and process a lot of information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a distributor or end user of our products, or services (together, the “Services”), a customer that shops at a store using our technology, a customer that has opted into an online purchase incorporating an EFT payment or cash deposit to secure your purchase or alternatively whether you’re simply visiting our website. By using any of our Services, or by dealing with our affiliates using Cape Tools & Jewellery Services, you are agreeing to the terms of this Privacy Policy.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised policy.

What information do we collect from distributors and why?

  • We collect your name, company name, address, email address, phone number(s) and preferred payment method (either cash or credit card) We do not record any credit card information under your individual profile. It is after the customer elects to pay by credit card when a credit card slip is produced from the point of sale device that the merchant copy is balanced with the banking summary and filed anonymously.
  • We only require to use this information to provide you with our Services; for example, to confirm your purchase may be delivered, contact you if the payment is not processed for any reason out of our control, and to invoice you. We also use this information to make sure that we comply with legal requirements.
  • We use this information to give you access to and improve our Services; for example, to make our platform interface easier to use. We also use this information to personalize the Services for you.
  • Upon completing the sign-up process for the Services, and depending on your location, we may create a customer account on your behalf. If you make use of your account, we collect your business address, business type, business registration number, date of birth (if you are an individual business owner)
  • Where we need to verify your identity (for example, if there are concerns around identity theft, or if you call into support and we need to authenticate your account), we may request that you provide us with identification information.

When do we collect this information?

  • We collect personal information when you sign up for our Services, when you access our Services or otherwise provide us with the information.

When and why do we share this information with third parties?

  • Cape Tools & Jewellery works with a variety of third parties such as courier services and other service providers to help provide you with our Products & Services and we may share personal information with them to support these efforts.
  • We may also share your information in the following circumstances:
  • To prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
  • Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
  • Cape Tools & Jewellery will always ask for your consent before sharing your personal information with third parties for purposes other than those described above.

Information from customers

What information do we collect from our merchants’ customers and why?

  • We collect our merchants’ customers’ name, email, shipping and billing address, payment details, company name, phone number, information about orders you initiate online or instore.
  • We use this information to provide our merchants with the Services, including supporting and processing orders, risk and fraud screening, authentication, and payments. We also use this information to improve our Services.
  • If you opt into Cape Tools & Jewellery, we store and use this information to pre-fill your Invoice information excluding your payment particulars or any bank account information. We additionally use this information to help customize and improve your experience when you visit a store by presenting your goods and service that are more likely to be of interest to you.

When do we collect this information?

  • We collect this information when you opt into Cape Tools & Jewellery Payment platform on our website voluntarily to pre-fill your checkout information.

What information do we collect from partners and why?

  • We collect your name, company name, website, twitter or other social media handles, phone number(s), address, business type, email address.
  • We use this information to work with you, confirm your identity, contact you, received or refund payments to you and to screen for risk, fraud, or other similar types of issues.
  • We use this information to work with you and to provide our Services to your customers.
  • We will also use personal information in other cases where you have given us express permission.

When do we collect this information?

  • We collect this information when you voluntarily sign up for a customer account, when you sign up one of your customers for our Services, or when your customers sign up themselves. We also collect any additional information that you might provide to us.

Information from Cape Tools & Jewellery website visitors and support users

What information do we collect and why?

  • As you visit or browse the Cape Tools & Jewellery website, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. We also collect personal information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).
  • From telephone support users, we collect your phone number, call audio, and other personal information you provide us during our call. Pursuant to our Terms of Service, we may request additional documentation from you during our call to verify your identity.

When do we collect this information?

  • We collect this information when you visit our website, use Services offered on our website or engage with us either by email, web form, instant message, phone, or post content on or through our website (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us.

Information from cookies and similar tracking technologies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

Why do we use cookies and similar tracking technology?

  • We use cookies to recognize your device and provide you with a personalized experience on our websites, or otherwise through the Services. We also use cookies as part of the Services, for example to operate the shopping cart for our merchants’ stores.

For how long do we retain your personal information?

  • In general, we keep your personal information throughout your relationship with us. For customers, this means we will keep your information until you inform us that you wish to terminate your partner relationship with us. We purge personal information 120 days after receiving a merchant or partner deletion request.
  • Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes such as to defend a contractual claim or for audit purposes and to comply with the law.

What we don’t do with your personal information

  • We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to specific affiliates you are interacting with, or service providers being used by you as a consumer, or Partners that you hire directly) for the delivery  of our products or services.
  • If you are a customer using our Services, we do not use the personal information we collect from you or your customers to independently contact or market to your customers. However, Cape Tools & Jewellery Supplies may contact or market to your customers if we obtain their information from another source, such as from the customers themselves (for example, if they use Cape Tools & Jewellery social media platforms voluntarily without us directly marketing ourselves

How do we keep your personal information secure?

  • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information however we take reasonable precautions to safeguard against an event which could lead to any breach of security viz
  • To prevent risk and fraud on our platform;
  • To provide troubleshooting, support services, or to answer questions;
  • To improve our services, applications, and websites.

Control over and access to your personal information

Cape Tools & Jewellery understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are a customer, you can update many types of personal information, such as payment or contact information, directly within your account settings. If you are unable to change your personal information within your account settings, or if you are concerned about data collected as you visit our website or use our support services, please contact us to make the required changes.

It’s important to remember that if you delete or limit the use of your personal information, the Services may not function properly.

How to contact us

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how Cape Tools & Jewellery processes your personal data, please contact us by email at cawatch@iafrica.com by using the contact details below.

Registered Company:

Cape Tools & Jewellery Supplies
Attn: Rodger Browne
39 Sir Lowry Rd
Cape Town 8001
South Africa