FAQ we get here at Cape Tools:
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- Overnight 24hrs
- Local courier 24-48hrs
- Express road freight 48-72hrs
- Economy Freight 72-120hrs
- Post Office is not recommended and not insured
Shipping prices are dependent on size , service and area, they can cost anything from R130 for a small main center 2kg flyer bag to R550 for large road freight orders. Regional area’s incur additional costs from R80 over and above the normal courier fee for outlying area’s. Western Cape deliveries are from R35 for CBD up to R85 for Southern & Northern Suburbs.
Once an order is placed on the website, an email will be sent to our sales desk . We will pull and check the stock ordered, draw up a quotation with a reference number relating to your order then a quotation will be emailed with our bank details on for you to process an eft payment. Please do not make payment until a quotation is sent to you to confirm stocks are available.
Please use your account number / reference when making any payments to Cape Watch. Using the incorrect reference causes delays.
Payments have to REFLECT on our bank statement before 2pm in order for goods to be dispatched. NO exceptions.
Proof of payment is NOT sufficient to dispatch the order. Cash deposits will incur a R40 bank charge fee.
All exchanges need to be processed within seven days.
The original slip must be provided. A ten percent handling fee will be charged on all refunds. Faulty goods need to be exchanged within seven days of purchase . Special orders and items cut to size may not be returned.
Pricing & Discount structure:
Cape Watch is a wholesale goods company, prices displayed on the website are based on minimum orders.
Items subject to minimum orders : Clock movements & Batteries – For quantities under 10 per style and size revert to affordable and competitive retail prices, Silver & Gold findings are subject to a minimum of 5 pieces per style per size to qualify for wholesale prices. We reserve the right to change to retail prices at any time if customers cannot prove they are trade-based.
Cape Watch Tools & Jewellery Supplies will not be held responsible for any injury or damages caused by any products due to negligence or misuse.
Products purchased from Cape Watch Tools & Jewellery Supplies are generally of a technical and chemical nature. Please follow all instruction manuals, packaging warnings and safety procedures supplied with the product. We strongly advise that you appoint a qualified person to install, apply or use the product.
Castle mews building, 39 Sir Lowry c/o Russell street, Cape Town.
Castle mews building, 16 Newmarket street- park in the marked Cape Tools Bay & walk around to the pedestrian entrance.
0861 11 51 37
021 424 8261
Office – Sales & Enquiries
066 533 7575
063 105 2045
Trade Services ( welding, plating, engraving) – Ronald
062 101 7012
Monday – Thursday
08h00 – 17h00
08h00 – 16h30
We are open on the last Saturday of every month
09h00 – 12h30