FAQ we get here at Cape Watch:

Would you like to keep this FAQ for future reference? Click HERE to download the PDF version.

How long until I get my order from placing online?
A: If all items are in stock, you have checked and confirmed the quotation, made payment for your order with special reference number, then we will ship when the payment reflects in our account. It will take 2-5 days to get your order (courier service and area dependent).
What payments do we accept?
EFT into our account (please be sure to use the correct reference) or payment on collection in store.
What happens when we have no stock?
We can put your item on back order – be sure to get estimated order time.
Shipping hazardous goods?
We can only ship locally. Take care when using hazardous goods.
What are our shipping options?
  • Overnight 24hrs
  • Local courier 24-48hrs
  • Express road freight 48-72hrs
  • Economy Freight 72-120hrs
  • Post Office is not recommended and not insured
  • Shipping prices are dependent on size , service and area, they can cost anything from R130 for a small main center 2kg flyer bag to R550 for large road freight orders. Regional area’s incur additional costs from R80 over and above the normal courier fee for outlying area’s.

What is our return policy?
Original slip must be provided. 10% handling fee on all REFUNDS. Generally, goods are of a technical nature and care needs to be taken while using them. Exchanges must be done within 7 days.
Do we ship overseas?
YES! We will quote on shipping costs once we see country and order dimensions.

Castle mews building
39 Sir Lowry c/o Russell street
Cape Town 8001 Western Cape

Pedestrian entrance
Castle mews building, 39 Sir Lowry c/o Russell street, Cape Town.

Parking entrance
Castle mews building, 16 Newmarket street- park in the marked Cape Tools Bay & walk around to the pedestrian entrance.

0861 11 51 37
021 424 8261

Office – Sales & Enquiries
066 533 7575
Sales Team
063 105 2045
Trade Services ( welding, plating, engraving) – Ronald
062 101 7012

Monday – Thursday
08h00 – 17h00
Friday
08h00 – 16h30
We are open on the last Saturday of every month
09h00 – 12h30